Refund policy

Returns Policy

If your product is faulty or we sent you an incorrect order by mistake, do contact us at hello@pocket-universe.co so we can advise on the best solution for you.

Warranty Policy

What is covered

  • Manufacturing defects
  • Damages caused during transit

What is not covered

  • Damages caused after the item is received
  • Wear and tear
  • Deliberate damage caused by the recipient (cuts, slashing of fabric, etc.)         

We are constantly looking for ways to improve our products to better meet the needs of our customers, so we'd love it if you sent an email to hello@pocket-universe.co and shared your feedback with us.